Turn Around Time

Standard turnaround time for most orders is 12-14 Business Days from the time of deposit and approval of your proof. This does not include ship time. Some types of Designs may take longer, such as Full Color Process and Oversized Designs. We do our best to keep our turnaround time as quick as possible and average around 7 working days (for minimum order). However, if you NEED your garments by a certain deadline let us know upfront prior to your order and we can see if it’s possible; rush fees would likely apply. Please Note: Ordering multiple designs at one time, adding inside tagging, specialty inks and/or fulfillment services will add to our standard turn time.

Minimums

We require a minimum of 500 pieces per design and garment style/color.

Payment

Invoices must be paid in full before begin the small order process. On some occasions we can do 50% deposit and 50% due on pickup or prior to shipping. If your organization requires different methods please contact us. Please draw your cheque/DD in the name of "Dinesh G Sondagar".

Art Guidelines

All Art must be submitted at 300dpi resolution or higher and sized to actual print size. Wilcom & Vector files are preferred. Acceptable formats are EPS, PSD, AI, and PDF. You are welcome to send the design file as well as a PNG or JPEG Proof.

Art Approval

For each order, DGS will submit a proof for customer approval. It is the customer’s responsibility to verify that all of the information on the proof is correct. This includes checking for any spelling, grammar or design errors in the design. If an error is found after your order has been approved and printed DGS will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by the customer.

Manufacture Out of Stocks

Due to the wide variety of brands, styles, colors and sizes, DGS does not stock blank garments. From time to time the manufacture may be out of stock on ordered items. DGS will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.

Manufacture Defects

We cannot be held responsible for garment inconsistencies related to size, shade or construction. We suggest ordering extra garments to account for such defects.

Over & Under Run

DGS will not be held responsible for spoilage due to inconsistencies in the design on up to 3% of the total order. In some cases, extra garments will be included in an order. These are extras we supply in an attempt to keep spoilage percentages as low as possible. However, this can also mean a shortage of up to 3% on your order. Upon completion of your product all the garments are counted and if the order is short at all we credit back your account as soon as we send out the order. PLEASE NOTE: If you have an event or exact quantities are needed you will need to either account for this spoilage or let us know in advance that the order needs to be exact. This can add to production time

Order Cancellation

In the event that an order is cancelled by a customer the refund will be based on the status of the order. Depending order status the customer may have to pay a restocking fee or for the garments themselves. If the order is completed no refund will be issued.

Customer Relations

We are fortunate to work with some really great customers and companies. But, every once in a while we will have a potential customer who is rude or inappropriate. We reserve the right to not accept your order if you are unpleasant to work with!

Returns

At DGS we stand behind our work. We do not offer refunds on any order, but will re-work the order to the correct specs if a mistake has found. If upon receiving your order you find that something is incorrect, you must notify us within 72 hours of the delivery of your product. Once we are notified we will do everything we can to take care of any issues in a timely manner. If it is determined that you need to return products to DGS for inspection or to be reprinted, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be shipped using ground ship methods from UPS or FedEx, any other methods of shipping (3 day ship, 2nd day air, next day air, next day saver) will not be covered. If items are returned after this timeframe, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.

Changes to the Terms

DGS may make changes to these Terms from time to time with or without notice. When these changes are made, any new terms will be made available to you at www.dgsembroidery.com. You understand and agree that if you use the product and Services after the date on which these Terms have changed, DGS will treat your use as acceptance of the updated terms.

All the copyrights of this product are reserved with DGS.